Question 1

How do I place an order?

Accepted Answer

Placing an order is easy! Simply browse our products, add items to your cart, and proceed to checkout. You can pay using Cash on Delivery (COD) or online payment methods like UPI, cards, or digital wallets.

Question 2

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD) and various online payment methods including UPI, credit/debit cards, net banking, and digital wallets like Paytm, PhonePe, and Google Pay.

Question 3

Is it safe to pay online?

Accepted Answer

Yes, absolutely! We use secure payment gateways and encryption to protect your payment information. All online transactions are processed through trusted payment partners with industry-standard security measures.

Question 4

Can I cancel my order?

Accepted Answer

Yes, you can cancel your order if it's in 'Processing' or 'Packed' status. To cancel: Go to the Order Tracking page, scroll down to the end, and click the 'Cancel Order' button. Orders that are 'Shipped', 'Delivered', or 'Cancelled' cannot be cancelled. For assistance, contact us at +91 6369360104 or WhatsApp.

Question 5

How do I cancel my order step by step?

Accepted Answer

To cancel your order: 1) Go to the Order Tracking page using your order ID, 2) Scroll down to the bottom of the page, 3) Look for the 'Cancel Order' button, 4) Click the button to cancel. This only works for orders in 'Processing' or 'Packed' status. Once cancelled, you'll receive a confirmation and refund within 5-7 business days.

Question 6

How long does delivery take?

Accepted Answer

We offer free shipping across India with an average delivery time of 4-7 business days. Delivery times may vary based on your location and product availability.

Question 7

Do you ship to all cities in India?

Accepted Answer

Yes, we deliver to all major cities and towns across India. We have extensive coverage including metro cities, tier-2 cities, and most rural areas.

Question 8

How can I track my order?

Accepted Answer

You can track your order using your order ID on our website's Track Order page. You'll also receive email updates and can track directly with our courier partners.

Question 9

What if my delivery fails?

Accepted Answer

If delivery fails, our courier will attempt delivery 2-3 times. You'll receive notifications about each attempt. If all attempts fail, we'll contact you to arrange re-delivery or refund.

Question 10

What is your return policy?

Accepted Answer

We offer a 7-day return window from the date of delivery. Products must be unused, in original packaging, and include all components. Some items like personal care products are non-returnable.

Question 11

How do I return an item?

Accepted Answer

Contact our customer support within 7 days of delivery via WhatsApp, email, or social media. Include your order ID and reason for return. We'll provide return instructions and process your refund within 5-7 business days.

Question 12

Are return shipping costs covered?

Accepted Answer

Customers are responsible for return shipping costs unless the item is defective or damaged. For defective items, we provide prepaid return labels.

Question 13

How long does it take to get a refund?

Accepted Answer

Refunds are processed within 5-7 business days after we receive your return. Processing time may vary depending on your payment method and bank processing times.

Question 14

What is the quality of your products?

Accepted Answer

We source premium quality products and conduct thorough quality checks before shipping. All our products come with quality guarantees and we stand behind the quality of everything we sell.

Question 15

Do you offer size guides?

Accepted Answer

Yes! We provide detailed size guides for all product categories including shirts, watches, and jewelry. You can find our comprehensive size guide on our website.

Question 16

Are your products authentic?

Accepted Answer

Yes, all our products are authentic and sourced from authorized suppliers. We maintain strict quality control and only sell genuine products.

Question 17

What if I receive a damaged product?

Accepted Answer

If you receive a damaged or defective product, contact us immediately within 48 hours of delivery. Take photos of the damage and we'll arrange for replacement or refund at no additional cost.

Question 18

How can I contact customer support?

Accepted Answer

You can reach us via WhatsApp at +91 6369360104, email at support@trustylads.tech, or through our social media channels on Instagram and Facebook. We typically respond within 24 hours.

Question 19

What are your customer support hours?

Accepted Answer

Our customer support team is available Monday to Saturday, 9 AM to 6 PM IST. For urgent matters, you can reach us on WhatsApp anytime.

Question 20

Do you offer bulk orders?

Accepted Answer

Yes, we welcome bulk orders! Contact us directly via WhatsApp or email for bulk order inquiries, special pricing, and customized solutions.

Question 21

Can I get a discount on my first order?

Accepted Answer

We regularly offer discounts and promotional deals. Follow us on Instagram and Facebook to stay updated on the latest offers and first-order discounts.

Frequently Asked Questions

TrustyLads FAQ

Browse by Category

Still Have Questions?

Contact Information

Quick Links